Terms and conditions

 

Your have to understand and accept the following terms and conditions before you buy a trip or rent gir from Gloppen Aktiv.

 

General

Gloppen Aktiv hosts trips and activities and rent out equipment for activities that seek to give our guests experiences in nature. Our company is governed by The Norwegian Act: Lov om kontroll med produkter og forbrukertjenester (produktkontrolloven) av 11. juni 1976 and its regulations.

 

The fact that you’re on a trip in some kind of natural environment, gives both the trip host and the participant different responsibilities. Different types of terrain gives different challenges. Changing weather and conditions demands flexibility from both host and participant, and can lead to changes from the scheduled program. If we have time and posibility, we’ll tell you about these changes before departure. We will in any case try to find alternative experiences as close to the planned experiences as possible, and to the same price. Changes or cancellations due to conditions Gloppen Aktive can’t control, will not give the right to refunds.

 

The information provided in this document will together with the description of the bought product, be the contract between buyer and seller.

 

We are using skilled guides on our trips, but as always when travelling in the nature, there will be a risk of accidents and injuries. As our customer, you must understand and accept this risk, and follow guidelines from our guides to minimize this risk.

 

Participant responsibility

  • As a participant on our trips, or when renting gir, you are responsible for having a valid, personal travel insurance. Be aware that some travel insurances set limitations to which ativities and areas of the world that is covered.
  • Our trips require movenment in different types of natural environments. You are responsible for being in good enough shape to be able to complete the trips you have signed up for. This is based on the information provided about the trip on Gloppen Aktiv’s website. If your trip is a custom made  trip, you will get the information you need to know if the trips suits your physical shape, either oral or written by Gloppen Active. We reserve the right to reject customers not fit for our trips.
  • You are responsible for notifying Gloppen Aktiv if your contact info changes
  • You are responsible for give Gloppen Aktiv all information necessary for a tour fascilitator.
  • You have the duty to follow rules and orders given by authorities, Gloppen Aktiv or companies or people working for or together with Gloppen Aktiv.
  • You have the duty to behave in ways which doesn’t make other guest or local people uncomfortable.
  • I you don’t follow your responsibilities, Gloppen Aktiv has the right to withdraw your right to continue the trip. If so, the participant will have to cover transport expenses and other expenses that occour due to ignoring responsibilities.

Gloppen Aktiv’s responsibility

  • Gloppen Aktiv is responsible for executing the trip as planned, subject to changes due to circumstances and conditions Gloppen Aktiv cannot control
  • Gloppen Aktiv is responsible for providing skilled guides that can maintain the safety aspect of the trip, and also knows how to convey nature experiences.

Orders, payment, cancellation, complaints and refunds

  • Online orders are binding when approved transaction. You can not change dates of the order, or get refunds.
  • Payment is done online when ordering. Group orders can get invoices, but that must be agreed upon during the
  • Due to injuries or sickness confirmed by doctor, that prevent you from participate on booked trips, or use rented gear, we refund 90% of the sum. This is subject to that the injury happened between the date of booking and departure.
  • Guests have to show receipt for confirmed booking (with QR code) before departure. To reduce the ammount of used paper, we suggest you show us the receipt on your phone.
  • If you experience any lacks or errors in one of our products, you have to tell us right away. If the error is not fixed and you want to make a complaint, you have to write it and send it to us latest 1 month after the end of the trip
  • If there are different opinions between Gloppen Aktiv and the customer, it can be brought to a dispute Settlement body and treated according to Norwegian regulations.
  • Gift certificates can be used up to one year after being bought. No extensions except if pregnancies, and injuries/sickness confirmed by a doctor have prevented you from using the gift certificate.

Privacy

  • We are storing all personal information according to Norwegian and European laws about privacy, and it will not be shared without permission.
  • During trips, guides will often take pictures and videos that might be used for marketing purposes. If you don’t want to appear on these pictures and videoes, tell our guide before departure.

Extras for bike rental

  • The one renting bikes must be at least 18 years old, or have a guardian responsible for renting the bike.
  • We wish to continue to rent out good quality bikes, and want you to treat the gear well. When renting gear, you’re responsible for notifying us if any damages on the bike or safety gear.
  • All biking is on your own responibility. Gloppen Aktiv is not responsible for injuries, or loss/damage of personal belongings while renting equipment from us. Gloppen Aktiv is not responsible if the customer cannot use the gear the whole renting period due to poor physical condition, or injuries/sickness that occour while the bike is rented
  • We recommend the use of safety equipement. You have the option to rent a helmet, gloves and knee pads free of charge.
  • You are responsible for treating the nature, paths and other users of the area with respect and care.
  • The customer is responsible for covering the loss of the bike or safety equipment if stolen during the rental period. The expenses are limited to the market price.
  • We recommend that you have a valid insurance covering injuries and theft.
  • If the bike is returned after the scheduled time, extra fees might apply.
  • When renting a bike from Gloppen Aktiv, you have to read and accept NOTS’s «mountainbiking code»
  1. Be respectful and nice to hikers and other people
  2. You always have to yield for hikers
  3. Limit your speed so you’re not dangerous or to disturbance to others. Especially on paths or roads that look inviting to high speed biking, or where it’s hard to get an overview.
  4. Slow down to walking speed in good time before you pass others on narrow paths.
  5. Don’t make new tracks. If you don’t have the skills to pass an obstacle on your bike, stand off your bike
  6. Avoid biking on especially vulnerable paths after rain periods
  7. Don’t make the path wider by avoiding puddles or obstacles.
  8. Carry your bike through marshland to avoid new tracks.
  9. Don’t block your back wheel on steep slopes.
  10. If two bikers meet in a hill, the one going down has to yield.

 

Extras for kayak rental

  • To be able to rent a kayak from Gloppen Aktiv, you need to be 18 years old, and have våttkort from the Norwegian paddling association, or similar certification.
  • If you have våttkort, or similar certification, you can rent a kayak for one more person that doesn’t have våttkort.
  • You have to be prepaired that the weather, wind and currents will change, and you should always know your limits.
  • We wish to continue to rent out good quality kayaks, and want you to treat the gear well. When renting gear, you’re responsible for notifying us if any damages on the kayak or safety gear.
  • All kayaking is on your own responibility. Gloppen Aktiv is not responsible for injuries, or loss/damage of personal belongings while renting equipment from us. Gloppen Aktiv is not responsible if the customer cannot use the gear the whole renting period due to poor physical condition, or injuries/sickness that occour while the bike is rented.
  • We recommend the use of safety equipement. You have the option to rent a spray skirt, paddle, life jacket, and wet/dry suit free of charge.
  • You are responsible for treating the nature, paths and other users of the area with respect and care.
  • The customer is responsible for covering the loss of the kayak or safety equipment if stolen during the rental period. The expenses are limited to the market price.
  • We recommend that you have a valid insurance covering injuries and theft.
  • If the kayak is returned after the scheduled time, extra fees might apply.